Support

Help Center

Get quick help for orders, account access, seller tools, and general platform questions.

Phone

+234 700 KASUWA

Mon - Sat, 8am to 6pm

support@kasuwa.com

Replies typically within 24 hours

Live Chat

In-app support

Best for urgent order issues

Common Support Paths

Order Issues

Missing items, delayed deliveries, refunds, and buyer-seller disputes.

Password issues, suspicious activity, account access, and login recovery.

Listing issues, stock sync, product approvals, and seller operations.

Before You Contact Us

Keep your order number ready for order-related complaints.

Use the seller dashboard first for stock, order, and listing tasks.

Check your notifications for automated status updates.

For account access issues, review security settings before escalation.

Escalation

For urgent delivery failures or payment disputes, use live chat first, then reference the same order in email for follow-up.